You can delete your Ozone Clinics account and personal data at any time, directly in the app. You do not need to contact us first.
Delete it in the app
- Open the Ozone Clinics app and sign in.
- Go to Profile → Delete account.
- Read what is removed and what is kept, then confirm with your password.
Your account is closed immediately and you are signed out on every device.
If you cannot open the app
Email info@ozoneclinic-sa.com from the address on your account and ask us to delete it. We will verify that the request came from you before acting on it.
What is deleted
- Your name, email address, phone number and national ID
- Your profile photo
- The names and dates of birth of family members you added
- Your saved devices, so notifications stop
Appointments you had not yet attended are cancelled as part of the deletion.
What is kept, and for how long
Your medical records — past appointments, treatments and invoices — are retained by the clinic. Healthcare providers in Saudi Arabia are required to keep medical records for a minimum period, so these cannot be erased on request. They are no longer linked to a usable account and are not accessible through the app.
For 30 days after deletion, a clinic administrator can restore your account if you ask us to. After 30 days the personal details listed above are permanently erased and the account cannot be recovered by anyone.
Signing up again
Deleting your account releases your phone number and email address straight away, so you can create a new account with them whenever you like. A new account starts empty — it will not show your previous appointments.
Questions about your data? Contact us at info@ozoneclinic-sa.com.